Posting Date: 2025-06-09
Duluth, GA
System Administrator
2025-06-09
Iris
The System Administrator will provide end-user support such as troubleshooting, administrator user accounts, perform backups, server maintenance and computer/IT support.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
KEY RESPONSIBILITIES
- Analyze and resolve complex problems associated with server hardware, applications, and software integration.
- Support company PC's, Phones and IT peripherals and office infrastructure needs.
- Provide technical support for events, conferences, and meetings, on-site/off-site as required.
- Maintain DR and BCP
- Handle customer issues, provide appropriate solutions within defined SLA, follow-up to ensure resolution; Level 2 and Level 3 support inclusive.
- Collaborate with Engineering and other stakeholders to enhance product quality and troubleshooting.
- Ability to provide tech support off-hours as needed
- Perform other system duties as assigned
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in IT, Computer Science, Engineering or related field
- 5+ years of experience in a system administration role
- 3+ years of experience in providing technical support
- Experience using ticketing systems such as JIRA
- Working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Experience/Knowledge Installing, configuration, security patching, PKI, VPN, MFA, Scanning, Network Troubleshooting, Web Monitoring
- Expertise in LAN, VLAN & WAN technologies, VoIP, IP routing protocols
- Experience Supporting Microsoft Office Suite such as Outlook/Teams/SharePoint etc.
- Experience in SQL data migration.
- Ability to run reports and matrix such as Network monitoring, Compliance etc.
- Ability to apply seven principles: Availability, Maintainability, Usability, Scalability, Extensibility, Security, and Portability
Preferred
- ITIL Certification
- Experience/Knowledge in Azure Cloud
- CCNA Certification
- Experience/Knowledge in Salesforce administration
Skills
- Proven skills in network engineering, operations, and performance analysis
- Experience with leading server management and monitoring tools
- Strong communication skills for training and assisting users
- Detail oriented and able to handle multiple assignments
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer
- Must be able to push, pull and lift up to 30 pounds
Equal opportunity employer including disability/veterans.
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